Last updated: [18-11-2025]

Milk-Karan (“we”, “our”, or “us”) is operated by Pixel Perfect Sofatware Solution.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application Milk-Karan (the “App”).

If you do not agree with the terms of this Privacy Policy, please do not use the App.

1. Information We Collect

  • 1.1 Information You Provide Directly
    • Account information: such as your name, phone number, email address, and password.
    • Profile details: such as profile photo, delivery address, and other optional information you choose to provide.
    • Support information: any information you provide when you contact us for support or feedback.
  • 1.2 Information Collected Automatically
    When you use the App, we may automatically collect:
    • Device information: device model, operating system, unique device identifiers, mobile network information.
    • Usage data: features you use, pages viewed, actions taken, dates and times of your visits.
    • Log data: IP address, app crashes, performance data, and other diagnostic information.
  • 1.3 Location Information (If Applicable)
    With your permission, we may collect your approximate or precise location to:
    • Show available services in your area.
    • Enable delivery and navigation features.
      You can control location permissions in your device settings, but some features may not work properly without location access.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and maintain the App
    • Create and manage your account.
    • Process and manage orders, deliveries, and payments.
    • Enable core features and functionality.
  • To improve our services
    • Monitor usage and performance of the App.
    • Fix bugs and improve user experience.
    • Develop new features and services.
  • To communicate with you
    • Send you notifications related to your account, orders, or service updates.
    • Respond to your comments, questions, and support requests.
  • For safety and security
    • Detect, prevent, and address fraud, abuse, or other harmful activity.
    • Enforce our Terms and other policies.
  • For legal purposes
    • Comply with applicable laws, regulations, and legal processes.
    • Protect our rights, property, and safety, as well as those of our users and others.

3. Legal Bases (If in the EU/EEA or Similar Regions)

If you are located in the European Economic Area (EEA), the United Kingdom, or similar jurisdictions, we process your personal data based on:

  • Your consent.
  • The performance of a contract with you.
  • Our legitimate interests (e.g., to improve services, prevent fraud).
  • Compliance with legal obligations.

4. How We Share Your Information

We may share your information in the following situations:

  • Service providers
    With third‑party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. They are allowed to use your information only as necessary to provide services to us.
  • Business partners (if applicable)
    With partners that help us provide certain features or integrate with other services (e.g., logistics or payment partners).
  • For legal and safety reasons
    We may disclose information if required by law or in the good‑faith belief that such action is necessary to:
    • Comply with a legal obligation, court order, or government request.
    • Protect the rights, property, or safety of us, our users, or others.
    • Investigate and prevent fraud or security issues.
  • Business transfers
    If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that deal. We will notify you of any such change where required by law.

We do not sell your personal information.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide you with the App and services.
  • Fulfill the purposes described in this Privacy Policy.
  • Comply with legal obligations and resolve disputes.
  • Enforce our agreements.

When information is no longer needed, we will delete or anonymize it, subject to technical and legal limitations.

6. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal exceptions.
  • Restriction: Request that we limit the processing of your data in certain circumstances.
  • Objection: Object to certain processing activities, including direct marketing.
  • Data portability: Request transfer of your data to you or another provider in a structured, commonly used format (where technically feasible).
  • Withdraw consent: When processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details below. We may ask you to verify your identity before responding.

8. Children’s Privacy

Our App is not intended for children under the age of 13 (or the minimum age in your jurisdiction).
We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it.
If you believe a child has provided us with personal information, please contact us.

9. Third‑Party Services and Links

The App may contain links to third‑party websites or services that are not operated by us.
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence, where data protection laws may differ.
We take appropriate measures to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
We will notify you of any material changes by:

  • Updating the “Last updated” date at the top of this page, and/or
  • Providing a notice within the App or via other appropriate means.

Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: